You many have social media accounts for your business, but are you using them to their full potential? Social media for business is meant to connect with your customers and increase your sales. To get the most out of it, you have to have a plan.
Ask yourself the following questions to create a social media plan that will benefit your business best.
- What social media is the best fit for your business?
You don’t have to have a presence on every form of social media; you have to have a presence on the ones your target market is using. A great way to find out is to just ask. If you get a lot of traffic on your website, create an online survey or ask them as they leave your store to get the most accurate respone. Entice customers with prizes or other tangible benefit to fill out the survey. Once you know which ones are used more frequently, create accounts if you haven’t already and familiarise yourself.
- What are you social media goals?
Now that you’ve determined which social media is the best fit for your business and you’ve created accounts, you need to decide what your purpose is for being there. Do you want to use social media to; increase your referrals or leads, build on your word-of-mouth, increase sales, become known as an expert, provide customer service? Once you decide, set one or two specific goals that can be measured and prioritize them.
- How will you measure the success of your social media plan?
This is a step that is often left out. What good is all your effort if you don’t track and measure the success of your social media? Success is measured by the cost and return on investment (ROI), the same as any other marketing efforts. To make measuring return on investment easier, use your social media account to drive your target market to your website then analyse your website statistics. Google Analytics is a great tool that makes it easy to see how your site engagement goals are being met.
To be continued…